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Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions » The TEC Blog

Dassault Systèmes, a leader in 3D design software, 3D Digital Mock Up, and PLM solutions, with the announcement of its new EXALEAD OneCall application, wants to change the customer experience game.

The EXALEAD OneCall application aims to transform contact center operations by providing customer-facing agents with the data and information they need to succeed when interacting with well-informed consumers. Whatever the data type or location—internal (e.g., CRM or ERP systems) or external (e.g., Web sites or social networks), structured or unstructured—EXALEAD OneCall should aggregate, streamline, and deliver rich information “in context” to contact center agents and managers.

viaDassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions » The TEC Blog.

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