WAKEFIELD, Mass.–(BUSINESS WIRE)–SDL (LSE: SDL) today announced that Schneider Electric, a global specialist in energy management, has selected SDL’s Customer Experience Cloud to personalize its communications with customers across the globe.
“We are passionate about continuously evolving our web experience to our customers and are pleased to work with SDL on a global, cross-channel content management strategy to help transform our website into a simplified, targeted, relevant and engaging experience.”
Schneider Electric is committed to providing a single, unified organization across its operations in more than 100 countries. However, with continued growth and numerous business units, the company was experiencing fragmented messaging that was difficult to personalize for each individual customer. To overcome this customer experience challenge, Schneider Electric turned to SDL to provide a unique and meaningful web solution to its target audiences, drive contextual customer engagement and enable self-service and troubleshooting to enhance the overall customer experience.[…]